Gramercy Specialty Clinic

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Gramercy Specialty Clinic

The Department of Health Services is pleased to welcome Gramercy Specialty Clinic as the School Mental Health Centers’ (SMHCs) new service provider. Parents or guardians wanting to refer their student(s) for service can complete an AISD online referral by clicking ENGLISH REFERRAL FORM or SPANISH REFERRAL FORM

Gramercy Specialty Clinic’s mission is to improve access and quality of mental healthcare for the diverse communities it serves by removing barriers that clients encounter when attempting to engage services. Gramercy proactively works against factors that lead to decreased resource engagement and utilization disparities in the behavioral healthcare space. Gramercy works to bridge service gaps by providing evidence based, multiculturally sensitive, and linguistically competent services to communities.

FAQs 

How much does it cost to receive services through the School Mental Health Centers? 

The School Mental Health Centers follow a fee-for-service model. School Mental Health Centers accept insurance, and the cost of services is determined by your insurance provider. Financial assistance may be available to individuals that are uninsured or underinsured, including sliding scale fees or even no cost services for those that are eligible. During the intake process, Gramercy will discuss associated costs and payment information. 

What insurance is accepted?

Our service provider, Gramercy Speciality Clinic, currently accepts a wide range of health insurance plans. Currently, they accept the following insurance providers: 

  • United

  • Blue Cross & Blue Shield PPO

  • Blue Cross & Blue Shield POS

  • Blue Cross & Blue Shield HMO

  • Magellan

  • Blue Cross & Blue Shield - Medicaid

  • TMHP (Texas Medicaid & Healthcare Partnership)

  • Superior

  • Chip

  • IMHS

  • Star Health Foster Care

  • Ambetter

  • Amerigroup

Gramercy is working diligently to expand the insurance providers that they accept. At this time, Gramercy is not part of AISD’s insurance network. We will provide insurance updates as they are given. 

How do I get my child into services? 

Parents or guardians wanting to refer their student(s) for service can complete an AISD online referral form (by using the English Version or Spanish Version) or by reaching out directly to their School Counselor. 

What are my options for receiving therapy services through the School Mental Health Centers? 

The School Mental Centrs can see clients both through face-to-face and teletherapy. At this time, due to COVID-19, clients are seen primarily via teletherapy. Gramercy can provide options to those that are needing face-to-face therapy. 

My child’s campus does not have a School Mental Health Center. Can my child still receive services?

Yes. Campuses without a School Mental Health Center can receive services via teletherapy. 

Who do I contact for more information regarding the School Mental Health Centers? 

Please contact your School Counselor with questions regarding the School Mental Health Centers or if there is an urgent need. 

Are the School Mental Health Centers the same as Gramercy? 

No. Gramercy is a vendor of the district and the service provider for the School Mental Health Centers. Services provided by Gramercy are offered through the district's contracted partnership. 

I am an AISD staff member. I would like to transfer or start services with Gramercy. How do I do that? 

Staff will need to contact Gramercy directly at (512) 766-3627 to transfer or to start services. Staff need to complete Gramercy's intake process prior to the initiation of service. Please note Gramercy is not a part of AISD’s EAP or health insurance networks at this time, and all costs associated with their services will be subject to employee out of pocket expenses. Please visit https://www.austinisd.org/hr/benefits or contact the Benefits team through Let’s Talk for further information regarding services available to support you. 

How do I contact Gramercy directly?

If a student is needing to start services with Gramercy, please complete the online referral form or contact your School Counselor. For billing inquiries, general questions or for staff wanting to start services with Gramercy, please contact (512) 766-3627.

What hours do the School Mental Health Centers operate?

The School Mental Health Centers operate Monday - Friday from 8 am - 6 pm and Saturdays starting at 8:30 am. During the holidays and summer, services may be offered off-campus. Please check with your School Counselor for holiday and summer operating details.